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呼叫中心系統(tǒng)能給企業(yè)帶來什么？
作者：admin 來源：本站 發(fā)布時間：2017-10-09 16:02:41
一、為企業(yè)開拓市場，增加銷售業(yè)績
First, for enterprises to develop markets and increase sales performance
不可否認(rèn)，濟(jì)南呼叫中心系統(tǒng)在企業(yè)電話營銷中的作用。電話營銷手段在越來越激烈的現(xiàn)代市場競爭中成為企業(yè)不得不應(yīng)用的一種銷售手段。一套智能型呼叫中心系統(tǒng)的客戶資料分組、智能撥號功能等等往往在這個時候開始顯現(xiàn)出強(qiáng)大的拓展威力。
There is no denying the role of Ji'nan call center system in enterprise telemarketing. The telephone marketing means become a kind of sale means that the enterprise has to apply in the more and more intense modern market competition. A smart call center system customer data packet, smart dial-up function, etc., often at this time began to show a powerful expansion power.
二、呼叫中心系統(tǒng)也可以說是一套客戶關(guān)系管理系統(tǒng)
Two, call center system can also be said to be a customer relationship management system
濟(jì)南呼叫中心系統(tǒng)自帶的CRM系統(tǒng)，企業(yè)的經(jīng)營者可以很輕易地了解到企業(yè)客戶的詳細(xì)信息資料，姓名、性別、家庭住址、公司電話、手機(jī)號碼、出生年月日，以往的消費(fèi)習(xí)慣、客戶屬性、與企業(yè)聯(lián)絡(luò)的業(yè)務(wù)商洽情況，近的溝通記錄、近的消費(fèi)情況等等信息。
The CRM system comes with the Ji'nan call center system, enterprise managers can easily obtain detailed information of customer, name, gender, home address, telephone, mobile phone number, date of birth, business with previous consumption habits, customer attributes, and business contact, recent communication records, recently the consumption of information and so on.
三、一套規(guī)范工具，用來規(guī)范企業(yè)內(nèi)部服務(wù)流程
Three, a set of standardized tools used to regulate the internal service process
任何一個企業(yè)的日常經(jīng)營與發(fā)展往往都會遵循一定的整體服務(wù)流程。智能型呼叫中心系統(tǒng)毫無疑問會在企業(yè)的內(nèi)部運(yùn)做流程規(guī)范方面發(fā)揮重要的作用，從細(xì)微的拓展客戶話術(shù)管理，到知識庫內(nèi)容，繼而可以直接切入到企業(yè)業(yè)務(wù)服務(wù)系統(tǒng)等等。
The daily operation and development of any enterprise usually follows a certain whole service process. Intelligent call center system will no doubt the processes of transport norms within the enterprises play an important role, from the fine words to expand the customer management, the content of knowledge base, then we can cut directly to the enterprise business service system etc..
四、企業(yè)的門面工具，能整體提升企業(yè)形象
Four, enterprise facade tools, can enhance the overall image of the enterprise
呼叫中心系統(tǒng)往往有許多不同的功能模塊組成，如ACD排隊(duì)，智能分組、IVR導(dǎo)航、錄音、話務(wù)管理、監(jiān)控系統(tǒng)、TTS語音合成等等，人工通話部分有外呼、轉(zhuǎn)接、搶線、強(qiáng)插、三方通話等等。
Call center system often has many different functional modules, such as ACD, IVR packet queuing, intelligent navigation, traffic management, recording, monitoring system, TTS speech synthesis and so on, are part of the manual call call forwarding, grab the line, strong plug, three party etc..
公司以良好的企業(yè)信譽(yù),一流的品質(zhì),熱誠的服務(wù),取得了良好的業(yè)績.在國內(nèi)同行業(yè)中享有較高的知名度,得 到廣大客戶的贊許和支持。
Company with good corporate reputation, first-class quality, dedicated service, and achieved good results. In the same industry enjoys high visibility, received the praise and support of our customers.
First, for enterprises to develop markets and increase sales performance
不可否認(rèn)，濟(jì)南呼叫中心系統(tǒng)在企業(yè)電話營銷中的作用。電話營銷手段在越來越激烈的現(xiàn)代市場競爭中成為企業(yè)不得不應(yīng)用的一種銷售手段。一套智能型呼叫中心系統(tǒng)的客戶資料分組、智能撥號功能等等往往在這個時候開始顯現(xiàn)出強(qiáng)大的拓展威力。
There is no denying the role of Ji'nan call center system in enterprise telemarketing. The telephone marketing means become a kind of sale means that the enterprise has to apply in the more and more intense modern market competition. A smart call center system customer data packet, smart dial-up function, etc., often at this time began to show a powerful expansion power.
二、呼叫中心系統(tǒng)也可以說是一套客戶關(guān)系管理系統(tǒng)
Two, call center system can also be said to be a customer relationship management system
濟(jì)南呼叫中心系統(tǒng)自帶的CRM系統(tǒng)，企業(yè)的經(jīng)營者可以很輕易地了解到企業(yè)客戶的詳細(xì)信息資料，姓名、性別、家庭住址、公司電話、手機(jī)號碼、出生年月日，以往的消費(fèi)習(xí)慣、客戶屬性、與企業(yè)聯(lián)絡(luò)的業(yè)務(wù)商洽情況，近的溝通記錄、近的消費(fèi)情況等等信息。
The CRM system comes with the Ji'nan call center system, enterprise managers can easily obtain detailed information of customer, name, gender, home address, telephone, mobile phone number, date of birth, business with previous consumption habits, customer attributes, and business contact, recent communication records, recently the consumption of information and so on.
三、一套規(guī)范工具，用來規(guī)范企業(yè)內(nèi)部服務(wù)流程
Three, a set of standardized tools used to regulate the internal service process
任何一個企業(yè)的日常經(jīng)營與發(fā)展往往都會遵循一定的整體服務(wù)流程。智能型呼叫中心系統(tǒng)毫無疑問會在企業(yè)的內(nèi)部運(yùn)做流程規(guī)范方面發(fā)揮重要的作用，從細(xì)微的拓展客戶話術(shù)管理，到知識庫內(nèi)容，繼而可以直接切入到企業(yè)業(yè)務(wù)服務(wù)系統(tǒng)等等。
The daily operation and development of any enterprise usually follows a certain whole service process. Intelligent call center system will no doubt the processes of transport norms within the enterprises play an important role, from the fine words to expand the customer management, the content of knowledge base, then we can cut directly to the enterprise business service system etc..
四、企業(yè)的門面工具，能整體提升企業(yè)形象
Four, enterprise facade tools, can enhance the overall image of the enterprise
呼叫中心系統(tǒng)往往有許多不同的功能模塊組成，如ACD排隊(duì)，智能分組、IVR導(dǎo)航、錄音、話務(wù)管理、監(jiān)控系統(tǒng)、TTS語音合成等等，人工通話部分有外呼、轉(zhuǎn)接、搶線、強(qiáng)插、三方通話等等。
Call center system often has many different functional modules, such as ACD, IVR packet queuing, intelligent navigation, traffic management, recording, monitoring system, TTS speech synthesis and so on, are part of the manual call call forwarding, grab the line, strong plug, three party etc..
公司以良好的企業(yè)信譽(yù),一流的品質(zhì),熱誠的服務(wù),取得了良好的業(yè)績.在國內(nèi)同行業(yè)中享有較高的知名度,得 到廣大客戶的贊許和支持。
Company with good corporate reputation, first-class quality, dedicated service, and achieved good results. In the same industry enjoys high visibility, received the praise and support of our customers.
