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CRM客戶管理系統(tǒng)是什么？
作者：admin 來(lái)源：本站 發(fā)布時(shí)間：2018-07-19 11:02:53
CRM的意思就是；客戶關(guān)系管理，CRM客戶管理系統(tǒng)就是企業(yè)用來(lái)妥善維護(hù)企業(yè)與客戶之間關(guān)系的一種工具，或者說(shuō)是橋梁。CRM系統(tǒng)的作用是可以降低企業(yè)的成本，通過(guò)提升企業(yè)的業(yè)務(wù)流程跟溝通管理，通過(guò)的服務(wù)和效率來(lái)吸引客戶，做到率，高質(zhì)量，高信譽(yù)，從而保證客戶資源的保留和增加。
CRM means: customer relationship management, CRM customer management system is a tool used by the enterprise to properly maintain the relationship between the enterprise and the customer, or it is a bridge. The role of CRM system is to reduce the cost of the enterprise, through the promotion of business process and communication management, through high quality services and efficiency to attract customers, to achieve high efficiency, high quality, high reputation, so as to ensure the retention and increase of customer resources.
CRM系統(tǒng)的使用跟企業(yè)客戶數(shù)量是沒(méi)有關(guān)系的。使用CRM系統(tǒng)不在于客戶的多少，就算只有一個(gè)客戶，也是要認(rèn)真的去維護(hù)，說(shuō)不定這個(gè)客戶因?yàn)槠髽I(yè)良好的服務(wù)態(tài)度和質(zhì)量，向身邊的朋友，無(wú)形之間為企業(yè)做宣傳，帶來(lái)了更多的客戶資源。想要獲得更多的客戶資源就一定要了解客戶真實(shí)的需求，要掌握和了解他們的基本信息，然后需要制定相關(guān)的服務(wù)和銷售方案，進(jìn)而提高業(yè)務(wù)的成功率。
The use of CRM system has nothing to do with the number of enterprise customers. The use of CRM system does not lie in the number of customers, even if only one customer, but also to seriously to maintain, perhaps this customer because of the good service attitude and quality of the enterprise, recommended to the friends around, invisible between the enterprise to publicize, bring more customer resources. To obtain more customer resources, we must understand the customer's real needs, grasp and understand their basic information, and then need to formulate relevant services and sales solutions, and then improve the success rate of the business.
隨著科技的發(fā)展，開(kāi)始把技術(shù)、人才視為企業(yè)的資產(chǎn)。對(duì)技術(shù)以及人才加以百般重視。然而，這種劃分資產(chǎn)的理念，是一種閉環(huán)式的，而不是開(kāi)放式的。在傳統(tǒng)的管理理念以及現(xiàn)行的財(cái)務(wù)制度中,只有廠房、設(shè)備、現(xiàn)金、股票、債券等是資產(chǎn)。
With the development of science and technology, technology and talents are regarded as assets of enterprises. All kinds of attention should be paid to technology and talents. However, the idea of dividing assets is a closed loop rather than an open one. In the traditional management philosophy and the existing financial system, only plant, equipment, cash, stocks, bonds and so on are assets.
我們以優(yōu)良的產(chǎn)品，貼心的服務(wù)，可靠的信譽(yù)，為您的事業(yè)成功助一臂之力，竭誠(chéng)歡迎各界同仁惠顧洽談業(yè)務(wù)！
With our excellent products, intimate service and reliable reputation, we will help you in your success. We sincerely welcome all colleagues to negotiate business.
CRM means: customer relationship management, CRM customer management system is a tool used by the enterprise to properly maintain the relationship between the enterprise and the customer, or it is a bridge. The role of CRM system is to reduce the cost of the enterprise, through the promotion of business process and communication management, through high quality services and efficiency to attract customers, to achieve high efficiency, high quality, high reputation, so as to ensure the retention and increase of customer resources.
CRM系統(tǒng)的使用跟企業(yè)客戶數(shù)量是沒(méi)有關(guān)系的。使用CRM系統(tǒng)不在于客戶的多少，就算只有一個(gè)客戶，也是要認(rèn)真的去維護(hù)，說(shuō)不定這個(gè)客戶因?yàn)槠髽I(yè)良好的服務(wù)態(tài)度和質(zhì)量，向身邊的朋友，無(wú)形之間為企業(yè)做宣傳，帶來(lái)了更多的客戶資源。想要獲得更多的客戶資源就一定要了解客戶真實(shí)的需求，要掌握和了解他們的基本信息，然后需要制定相關(guān)的服務(wù)和銷售方案，進(jìn)而提高業(yè)務(wù)的成功率。
The use of CRM system has nothing to do with the number of enterprise customers. The use of CRM system does not lie in the number of customers, even if only one customer, but also to seriously to maintain, perhaps this customer because of the good service attitude and quality of the enterprise, recommended to the friends around, invisible between the enterprise to publicize, bring more customer resources. To obtain more customer resources, we must understand the customer's real needs, grasp and understand their basic information, and then need to formulate relevant services and sales solutions, and then improve the success rate of the business.
隨著科技的發(fā)展，開(kāi)始把技術(shù)、人才視為企業(yè)的資產(chǎn)。對(duì)技術(shù)以及人才加以百般重視。然而，這種劃分資產(chǎn)的理念，是一種閉環(huán)式的，而不是開(kāi)放式的。在傳統(tǒng)的管理理念以及現(xiàn)行的財(cái)務(wù)制度中,只有廠房、設(shè)備、現(xiàn)金、股票、債券等是資產(chǎn)。
With the development of science and technology, technology and talents are regarded as assets of enterprises. All kinds of attention should be paid to technology and talents. However, the idea of dividing assets is a closed loop rather than an open one. In the traditional management philosophy and the existing financial system, only plant, equipment, cash, stocks, bonds and so on are assets.
我們以優(yōu)良的產(chǎn)品，貼心的服務(wù)，可靠的信譽(yù)，為您的事業(yè)成功助一臂之力，竭誠(chéng)歡迎各界同仁惠顧洽談業(yè)務(wù)！
With our excellent products, intimate service and reliable reputation, we will help you in your success. We sincerely welcome all colleagues to negotiate business.
