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電話營銷系統(tǒng)有什么功能呢
作者：admin 來源：本站 發(fā)布時間：2017-05-03 10:27:00
電話營銷系統(tǒng)主要是針對電話銷售、電話營銷為主要渠道的企業(yè)量身定做的電話營銷方案，那么，電話營銷系統(tǒng)有什么功能呢？
Telephone marketing system is mainly aimed at telephone sales, telephone marketing as the main channels for enterprises tailored telephone marketing solutions, then, the telephone marketing system has what function?
電話營銷系統(tǒng)主要功能：
Key functions of the telemarketing system:
1、 自動外呼功能
Automatic external call function
可新建外呼任務(wù)，批量導(dǎo)入電話號碼，不用手動撥出，系統(tǒng)自動進行外呼，提高外呼效率。
The new external call task, the batch import phone number, do not need to set out manually, the system automatically exhalation, improve the exhalation efficiency.
2、 通話錄音功能
Voice recording
系統(tǒng)自動將每一通話進行錄音，話單保存30天、錄音文件保存10天，可隨時調(diào)取錄音內(nèi)容、可作為銷售員能力的的考核或者避免糾紛帶來的麻煩。
System automatically every call recording, save for 30 days, recording file save billed in ten days, may at any time obtaining recording content, can be used as a salesman ability appraisal or avoid the trouble dispute.
3、 CRM客戶管理功能
CRM customer management function
系統(tǒng)自帶CRM客戶管理功能，可支持客戶資料管理、客戶跟蹤記錄、客戶類別、銷售機會、產(chǎn)品管理、訂單管理、銷售階段管理、銷售狀態(tài)管理等。避免銷售員流動帶來的客戶流失。
CRM customer management system function, can support customer data management, customer tracking, customer, category, sales opportunity, product management, order management, distribution of phase state of management, sales management, etc. Avoid customer turnover from sales of salespeople.
4、 IVR語音導(dǎo)航功能
IVR voice navigation
客戶可根據(jù)自己本身的業(yè)務(wù)，設(shè)置好系統(tǒng)IVR語音設(shè)置，客戶電話咨詢進入呼叫中心系統(tǒng)，系統(tǒng)IVR語音導(dǎo)航自動進行業(yè)務(wù)導(dǎo)航，客戶按不同按鍵咨詢相關(guān)業(yè)務(wù)，提升公司形象和企業(yè)知名度。
Customers according to their own business, set up system IVR voice Settings, customer calls advisory into the call center system, business navigation system IVR voice navigation automatically, customers according to different key consulting related business, promote company image and brand awareness.
5、統(tǒng)計分析功能
Statistical analysis function
系統(tǒng)提供各種業(yè)務(wù)報表、統(tǒng)計分析話務(wù)量、客戶類型、訂單統(tǒng)計等，清楚把握每個銷售員的銷售情況，方便對其工作量的完成量及評估。
The system to provide all kinds of business reports, statistical analysis of traffic, customer type, order statistics, such as clear grasp each salesman sales situation, convenient, and evaluation on its amount of work completed.
6、 來電彈屏客戶資料
6, caller id
系統(tǒng)設(shè)置來電彈屏，來電顯示客戶資料，方便電話銷售人員及時準確跟進客戶，提高客戶滿意度和忠實度。
The system sets up the screen of the caller, the caller shows the customer data, convenient the telephone sales personnel to follow the customer in time, improves customer satisfaction and fidelity.
7、 客戶回訪功能（方便及時跟進客戶，給客戶提供良好服務(wù)）
Customer return function (convenient to follow up customers and provide good service to customers)
8、 黑名單設(shè)置（添加過黑名單以后， 再次呼叫的時候，就不會在呼叫到這個號碼。）
The blacklist is set (once the blacklist has been added, it will not be called to the number when calling again.)
9、 意向按鍵設(shè)置（可在沒有電腦坐席情況下，設(shè)置意向客戶按鍵，方便及時跟進）
The intention button setting (can set up the user's key when no computer is in the seat, convenient to follow up in time)
除了以上所介紹的功能外，簡呼電話營銷系統(tǒng)里面還有很多其他功能上的應(yīng)用，這里就不一一介紹了，如果您有關(guān)于電話營銷系統(tǒng)上的疑問，歡迎咨詢簡呼。
In addition to the above described functions, Jane to call telephone marketing system still has a lot of other functional applications, here not introduce one by one, if you have questions about telephone marketing system, welcome the consultation call Jane.
Telephone marketing system is mainly aimed at telephone sales, telephone marketing as the main channels for enterprises tailored telephone marketing solutions, then, the telephone marketing system has what function?
電話營銷系統(tǒng)主要功能：
Key functions of the telemarketing system:
1、 自動外呼功能
Automatic external call function
可新建外呼任務(wù)，批量導(dǎo)入電話號碼，不用手動撥出，系統(tǒng)自動進行外呼，提高外呼效率。
The new external call task, the batch import phone number, do not need to set out manually, the system automatically exhalation, improve the exhalation efficiency.
2、 通話錄音功能
Voice recording
系統(tǒng)自動將每一通話進行錄音，話單保存30天、錄音文件保存10天，可隨時調(diào)取錄音內(nèi)容、可作為銷售員能力的的考核或者避免糾紛帶來的麻煩。
System automatically every call recording, save for 30 days, recording file save billed in ten days, may at any time obtaining recording content, can be used as a salesman ability appraisal or avoid the trouble dispute.
3、 CRM客戶管理功能
CRM customer management function
系統(tǒng)自帶CRM客戶管理功能，可支持客戶資料管理、客戶跟蹤記錄、客戶類別、銷售機會、產(chǎn)品管理、訂單管理、銷售階段管理、銷售狀態(tài)管理等。避免銷售員流動帶來的客戶流失。
CRM customer management system function, can support customer data management, customer tracking, customer, category, sales opportunity, product management, order management, distribution of phase state of management, sales management, etc. Avoid customer turnover from sales of salespeople.
4、 IVR語音導(dǎo)航功能
IVR voice navigation
客戶可根據(jù)自己本身的業(yè)務(wù)，設(shè)置好系統(tǒng)IVR語音設(shè)置，客戶電話咨詢進入呼叫中心系統(tǒng)，系統(tǒng)IVR語音導(dǎo)航自動進行業(yè)務(wù)導(dǎo)航，客戶按不同按鍵咨詢相關(guān)業(yè)務(wù)，提升公司形象和企業(yè)知名度。
Customers according to their own business, set up system IVR voice Settings, customer calls advisory into the call center system, business navigation system IVR voice navigation automatically, customers according to different key consulting related business, promote company image and brand awareness.
5、統(tǒng)計分析功能
Statistical analysis function
系統(tǒng)提供各種業(yè)務(wù)報表、統(tǒng)計分析話務(wù)量、客戶類型、訂單統(tǒng)計等，清楚把握每個銷售員的銷售情況，方便對其工作量的完成量及評估。
The system to provide all kinds of business reports, statistical analysis of traffic, customer type, order statistics, such as clear grasp each salesman sales situation, convenient, and evaluation on its amount of work completed.
6、 來電彈屏客戶資料
6, caller id
系統(tǒng)設(shè)置來電彈屏，來電顯示客戶資料，方便電話銷售人員及時準確跟進客戶，提高客戶滿意度和忠實度。
The system sets up the screen of the caller, the caller shows the customer data, convenient the telephone sales personnel to follow the customer in time, improves customer satisfaction and fidelity.
7、 客戶回訪功能（方便及時跟進客戶，給客戶提供良好服務(wù)）
Customer return function (convenient to follow up customers and provide good service to customers)
8、 黑名單設(shè)置（添加過黑名單以后， 再次呼叫的時候，就不會在呼叫到這個號碼。）
The blacklist is set (once the blacklist has been added, it will not be called to the number when calling again.)
9、 意向按鍵設(shè)置（可在沒有電腦坐席情況下，設(shè)置意向客戶按鍵，方便及時跟進）
The intention button setting (can set up the user's key when no computer is in the seat, convenient to follow up in time)
除了以上所介紹的功能外，簡呼電話營銷系統(tǒng)里面還有很多其他功能上的應(yīng)用，這里就不一一介紹了，如果您有關(guān)于電話營銷系統(tǒng)上的疑問，歡迎咨詢簡呼。
In addition to the above described functions, Jane to call telephone marketing system still has a lot of other functional applications, here not introduce one by one, if you have questions about telephone marketing system, welcome the consultation call Jane.
